What successful strategy does quality management primarily aim to achieve?

Quality management is fundamentally focused on ensuring that products or services meet customer requirements and expectations. This is achieved primarily by preventing defects and non-fulfillment of these requirements throughout the systems development process. By implementing a strategy that emphasizes customer satisfaction, quality management aims to identify potential issues ahead of time and address them before they affect the final product.

This proactive approach ultimately leads to enhanced reliability and performance, reducing the likelihood of customer complaints and returns. High levels of customer satisfaction are essential for building trust and loyalty, which can have a significant impact on a company's reputation and long-term success.

Other options, while they may seem relevant to business objectives, do not align with the primary aim of quality management. For example, seeking maximal profit might lead to cost-cutting measures that compromise quality. Similarly, reducing workforce size does not inherently contribute to quality management; if anything, it could have the opposite effect by limiting the resources available for maintaining quality standards. While speeding up product development can be beneficial, it should not come at the expense of quality, as rushing can lead to mistakes and ultimately result in unsatisfied customers. Hence, the core focus of quality management remains on fulfilling customer requirements and achieving their satisfaction.