What is the purpose of the Quality Management Process?

The purpose of the Quality Management Process is fundamentally centered around ensuring that products and services meet predefined quality objectives. This process involves establishing quality standards based on customer requirements, industry regulations, and organizational goals. By systematically monitoring and controlling various aspects of production, service delivery, and performance, the Quality Management Process aims to identify areas for improvement, mitigate risks related to quality failures, and enhance overall customer satisfaction.

Meeting quality objectives essentially encompasses a range of activities including quality planning, quality assurance, and quality control. These activities help in verifying that the project outputs align with quality expectations, thus leading to reliable and consistent products and services. By focusing on quality management, organizations can improve their operational efficiency, foster customer loyalty, and maintain a competitive advantage in the marketplace.